Privacy Policy: 

Information relating to EU General Data Protection Regulation (hereafter GDPR) Policy (EU(2016/679))

In relation to the GDPR regulation (EU(2016/679)) you reserve the following rights, Rights of the individual, Right to be informed and Right to Erasure (right to be forgotten), hereby having the right to access, cancel, oppose or rectification in accordance with the regulation. TM want to ensure that you know how your data will be preserved and managed, as privacy is a high concern of TM, this document provides details of what we collect, save, share and how we use your details from the website or emails.

Andorra Data Protection Agency (RAAPD – www.apda.ad) developed the law 15/2003 on Protection of Personal Data (LQPD) therefore all personal details sent by email (including recipient email address), phone, Get Planning form or Contact Us will be stored at TM, Registered Address: Edifici La Solana, Escala B, Mas de Ribafeta, Arinsal, La Massana, Principality of Andorra.

You “the lead name and guest” consent to our use of personal data in accordance with our Privacy Policy. You are authorising us, on behalf of all party members named and travelling on the booking/arrangement to disclose your and their (where applicable) personal details to us. This will include a home address (for invoice and billing purposes), names and dates of birth for each party member travelling on said booking/arrangement, passport numbers and expiry dates and when booking/arranging transfers (a requirement as you will cross a non-EU border) and any (sensitive) information regarding health conditions or disabilities, dietary and religious requirements.

All personal data we receive from you “the lead name and guest”, will be used only by relevant suppliers in resort, when deemed necessary. Information may be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. Data/email addresses received can be used to provide you all necessary data relating to the activities and/or products from the services provided by AMC. Thereafter the data/email addresses can be used to send you future correspondences in relation to commercial communications in relation to future services, products or offers that may be of interest to you that is provided or offered by AMC.

You reserve the right to unsubscribe to Content on our email database at any time, just send an email to hello@andorramountaincollective.com and in the title write “Unsubscribe from the AMC Distribution Listing” thereafter you shall be removed from the email database. Data received will also be used for the purposes in accounting, payments, processing sales, answering questions, communication of your product/activities, money transfers, receipts and to be in agreement with law and legal. Security of Data provided will be in place to ensure the security of all personal details and to avoid any loss of information, robbery, access without authorisation and any bad faith of use.

Rights of access and Right to Erasure will take effect after you products/activities have been used, this highly personal details and/or stored items such as passport details, card numbers, bank details, address details will be deleted within 14 days. Only email details or telephone numbers if contact was with social platforms will be kept unless the user cancels this obligation by sending an email to hello@andorramountaincollective.com and in the title write “Unsubscribe from the AMC Distribution Listing” thereafter you shall be removed from the email database.

Disability client details for medical reasons (physical/cognitive and medication/medical) will be required 24 hours before arrival and placed in a sealed envelope and passed to the resort medical department, thereafter the medical department will be responsible for the paperwork in relations to the GDPR regulation (EU(2016/679)). Rectification or opposition is to be sent via email or posted to the registered address, a reply of such an email will be responded to within 5 days.

If there are any changes to the EU or Andorra Law, TM reserve the right to modify the details of the policy on our website, details will be shown with the date change on the policy.

Cookie Policy:

A cookie is a small piece of data stored on the user’s computer by the web browser while browsing a website. Cookies were designed to be a reliable mechanism for websites to remember information or to record the user’s browsing activity. This helps to improve the user’s experience of the website in interactive services, navigation and the use of the webpage, cookies also allow our web hosts to resolve and identify errors.

Here is the identification of different types of cookies Session Cookies, or also known as Temporary Cookies these help the user to navigate the website they also retain the information of the user’s activities such as traffic data only as long they are on the website upon closing the website the cookies are deleted from the hard drive. We use these to provide a better overall experience whilst using the website Permanent Cookies stay on the computer after the website has been closed down to keep details such as user login/password information if the user agrees. All permanent cookies have an expiry date; we generally use these for registration purposes.

Third-Party Cookies have the purpose of collecting certain information from the user for research information eg. a demographic area or typical spending habits, these are installed by third parties commonly used in marketing. This is why you have the option to block these cookies. Analytical Cookies’ purpose is to collect information on the user’s experience within the website, this allows us to gain reports on the efficiency of the website and details will be collected from Google Analytics for the sole purpose of reporting interest areas of the website. Most cookies can be erased, blocked, or deleted, to erase or delete a certain cookie you will need to find the relevant storage folder within your operating system, session cookies are deleted from the hard drive when the website is closed down from the browser. Blocking cookies can be done reconfiguring your browser settings.

The user can use alternative software to protect their computer from malicious cookies, customisation of the software allows you to decide on the content and type of cookie what is to be stored on the hard drive.

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