FAQs
It’s important to us that you have all the information you need to have the best experience and make long-lasting memories during your stay in Andorra. Take a look at our frequently asked questions below or get in touch if you can’t find what you are looking for.
Who are Andorra Mountain Collective (AMC)?
How do we get to Andorra?
AMC can take care of your arrangements from when you arrive to your chosen airport (Barcelona, Toulouse, Carcassonne or Girona), Toulouse train station or once you arrive to Andorra by car. This means you have ultimate flexibility and can choose the days and dates that suit you. Please note: Some accommodations have a minimum night stay policy in place during the winter months.
BY AIR
The main airports to fly to are Barcelona and Toulouse for maximum options on shuttle and private transfers which we can arrange for you. Carcassonne and Girona airports are also accessible. This would be a private transfer or car hire option. Car hire (make sure you have snow tyres and/or snow chains as it is a legal requirement in Andorra).
BY RAIL
If you love trains then this option is for you. Eurostar from London to Paris, a possible change of station in Paris, then the fast train to Toulouse Gare Matabiau (approx. 4 hrs). From Toulouse train station we can arrange your transfer to your chosen accommodation.
BY ROAD
Driving is an ever increasingly popular way travel to Andorra as you can bring everything you need without the worry of luggage restrictions. Ask us our normal route, or choose your own and plan some stopovers each way. (Make sure you have snow tyres and/or snow chains, as it is a legal requirement in Andorra).
Where do I collect my lift passes and vouchers from when I arrive to resort?
We are pleased to tell you that we are a concierge travel company. We will meet you at a time and place convenient for you then give you all of the items you have pre-booked and answer any questions you may have. If you arrive after hours (after 9pm) we will leave your necessary items you need to access the mountain, equipment and lessons in an envelope and with a staff member at the main reception of your accommodation. We can then meet you the following day and make sure everything is running smoothly.
Please read our Terms & Conditions regarding the collection of your items due to Covid-19.
Can we pay online for our holiday?
No – The main aim of Andorra Mountain Collective is to offer a personal and concierge service with a company you can trust. Therefore, every payment will be completed by telephone using your credit or debit card (no American Express/Paypal or TransferWise).
Alternatively you can make a bank transfer to the company account (details available on request. Please note: Any bank charges to be absorbed by you “the lead name and guest”.
Can we pay for our items when we arrive to resort?
No – Everything you book with AMC needs to be secured with a 10% deposit. The final payment is due 6 weeks before you travel. All arrangements booked inside 6 weeks will be full payment at the time of booking. If you choose to book any extras or Event & Experiences, this can be done by using a credit/debit card or paying in €uro cash in resort.
At AMC we secure some fantastic pre-booked prices from all our suppliers which is why all bookings need to be paid for before arrival.
What happens if I need to amend or cancel some or all of my arrangements?
For amendments & cancellations please read our Terms & Conditions.
What happens when I’ve booked my arrangements with you and made a payment?
Once we have taken a payment from you we will send a booking/deposit confirmation by email. This will display all of the arrangements you have made with us, the total amount due, the amount paid so far and what date the outstanding balance is due (if any). You do not need to print this confirmation. On screen will be fine for us. Less paper! 😊
Please do let us know immediately if there are any errors or something doesn’t look quite right.
When will I receive my vouchers if I have booked a transfer from the airport or train station?
You will receive you transfer vouchers for all journeys confirmed 7 days before your travel date. These will be sent by email.
You do not need to print these vouchers but the driver will need to see them in order to board the transport. On screen will be fine for the driver.
ADAPTIVE FAQs
What is adaptive Snowsports?
Can anyone with a disability give it a go?
How do I get my wheelchair on the mountain?
Can I use the restaurant and bathroom facilities easily on the mountain?
How do I go about booking equipment?
Can I book adaptive lessons?
Can I actually get up and on the mountain and use the chairlifts?
What is the village like for wheelchair users?
What accommodation can I stay in with my chair?
In Arinsal we have a few choices including apartments and hotels that are adapted for wheelchair use and are suitable for different budgets. We at AMC can assist you in this choice and requirements and also make your accommodation booking.